Interview with Brad Willden
Vice President, KeyBank, Washington Blvd., Ogden
Employees: 18,386 nationwide
Chamber Member Since: 1999
Key is one of the nation’s largest bank-based financial services companies.
The company’s roots trace back 190 years to Albany, New York. Today, KeyCorp is based in Cleveland, Ohio, and is one of the nation’s largest bank-based financial services companies, with assets of approximately $134.5 billion.
Q: What is KeyBank doing that you are most excited about?
A: KeyBank is focused first and foremost on customer service. I’m excited to work for a company that truly puts the customer first.
Q: How is the finance industry changing and how is KeyBank reacting?
A: Technology is changing the finance industry. Everyone wants loans and accounts opened quicker, and with access both online and through their mobile device. At KeyBank, we are investing a lot of time and money to increase our turnaround time on loans and treasury services, and to make sure we have user-friendly access banking information both online and through a mobile connection.
Q: What is the company’s biggest challenge and how are you addressing it?
A: The company’s biggest challenge is also technology. KeyBank has set aside a large budget to make sure we are offering the latest and greatest technology to our customers. We are also listening to our customers to see what they want and how they want to be able to access their banking information.
Q: What are some of the ways KeyBank engages with the Ogden-Weber community?
A: KeyBank is heavily involved in the Ogden-Weber community with our “Neighbors Make A Difference” project we do each year. Throughout the year, we work with different businesses, non-profits, city and school districts to pick a couple of projects where all of our local employees can help out and donate their time to the community. We close down the branches for one day except for one in the Ogden-Weber area and roll up our sleeves to help local non-profits and schools fix, clean, donate, and do whatever we can to help out our community partners. At Christmas we also do a special campaign, such as a book drive or a hat and coat collection, which we donate to local schools for kids who may not have any of these items.
Q: What is something people might be surprised to learn about Key Bank?
A: The surprising thing about KeyBank is that years ago KeyBank’s headquarters for Utah was right here in Ogden. KeyBank has a rich history with Weber County and Ogden.
Q: What is the vision for the future at Key Bank?
A: KeyBank is wholly committed to people – customers, communities and employees. I expect to see KeyBank stay the course by continuing to build relationships, focus on our core values, and continue our work to be the company where people want to work, bank and invest well into the future.